Privacy Policy

Effective date: 12 February 2026

This Privacy Policy explains how Synelixis AB (“we”, “us”) collects and uses personal data when you visit or shop at www.plomariplatinum.com and shop.plomariplatinum.com, or when you contact us.

1. Data Controller

  • Company: Synelixis AB
  • VAT: SE559120271701
  • Address: Östervägen 25B, 16955 Solna, Sweden
  • Email: info@plomariplatinum.com
  • Telephone: +46722080998

2. Personal data we collect

Depending on how you interact with us, we may collect:

  • Identity & contact data: name, email, phone, billing/shipping address.
  • Order data: products purchased, order history, delivery details.
  • Payment data: payment status and transaction identifiers. (We do not store full card details.)
  • Account data: if you create an account (login + saved addresses).
  • Customer support communications: messages you send and our replies.
  • Marketing preferences: subscription status, consent logs, opt-outs.
  • Usage/technical data: device/browser data, IP address, pages viewed (typically via cookies/identifiers, depending on consent).
  • Cookie consent choices: to remember your settings.

3. Purposes and legal bases (GDPR)

  • To process and deliver your order (contract).
  • To handle payments and prevent fraud (contract, legal obligations, legitimate interests).
  • To provide customer support (contract and/or legitimate interests).
  • To send service messages (contract; e.g., receipts and shipping updates).
  • Marketing communications (consent; you can withdraw anytime).
  • Analytics and site improvement (GA4) (consent for analytics cookies where required).
  • Bookkeeping/tax compliance (legal obligation).

4. Sharing your data

We share personal data only when necessary, including with:

  • Mollie Payments (payment processing and related compliance).
  • Klaviyo (email marketing/communications if you subscribe or as configured).
  • Google Analytics 4 (GA4) (analytics, subject to your consent choices).
  • Shipping carriers/logistics providers (delivery and tracking).
  • Hosting/IT/security providers (to run and secure the site).
  • Advisors and authorities (accountants/auditors or if required by law).

5. International transfers

Some providers may process data outside the EU/EEA (including the United States). Where required, we use appropriate safeguards (for example, EU-U.S. Data Privacy Framework where applicable and/or Standard Contractual Clauses plus supplementary measures). You can request more details by contacting us.

6. Retention

  • Order/invoice/accounting records: typically up to 7 years (bookkeeping requirements).
  • Customer service: typically up to 3 years after last contact (longer if a dispute).
  • Marketing: until you unsubscribe/withdraw consent.
  • Analytics/cookies: according to your consent choices and cookie settings.

7. Your rights

You may have the right to access, correct, delete, restrict, object, and request portability of your personal data, and to withdraw consent at any time. To exercise your rights, contact info@plomariplatinum.com.

8. Complaints (IMY)

If you believe we have processed your personal data incorrectly, you can contact us. You also have the right to complain to the Swedish Authority for Privacy Protection (IMY): https://www.imy.se/en/complaint

9. Changes

We may update this policy from time to time. The effective date above shows when it was last updated.

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